Email - Troubleshooting
Having trouble with email?
Emails are being bounced because "Relay access denied"
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Check that you are sending your email to the right domain name (most notably if you have a custom domain name).
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If you have a custom domain, check that your MX records are configured. This article provides a guide for configuring your domain's MX records.
Emails are being bounced because "Permission denied"
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Check the logs for incoming email. This article covers how to check the logs for email.
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Check your access control settings to make sure the right users are allowed to post/send mail to the forum. This article goes over mailing list configuration.
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Check that incoming email is enabled. This article tells you were to find these settings.
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Check that the email is being sent from an authenticated emai addressl. This article covers how to add multiple emails to an account.
Emails are being bounced because "user unknown"
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Check that the mailing list address you are sending to is correct.
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Check that the mailing list address you are sending to is configured to receive email. This article goes over mailing list configuration.
Emails/Posts are appearing in the discussion board, but members of the mailing list are not receiving them.
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Check the logs for outgoing email. This article covers how to check the logs.
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Check that outgoing email is allowed. This article covers where to find these settings.
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Check that the right recipients are configured. This article covers mailing list configuration.
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Have your users check their spam filter, or promotions folder (in gmail).
A copy of my email/post was not sent to me.
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A copy will only be sent if your settings are configured to do so.
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This article covers where to find the settings for sending a copy of an email to the sender.